Refund policy

Refund Policy

Last updated: October 21, 2026

This Refund Policy applies to purchases made at mymaggies-tanks.com from Avora Brands LLC ("Maggie's Tanks", "we", "us" or "our").

90-Day Perfect Fit Guarantee

We want you to be happy with your purchase. If you are not satisfied with your order for any reason, you may request a full refund of the product price within 90 days of the delivery date. If the fit is not right, tell us and we will help you with a different size or color, or a refund.

How to request a refund

  1. Email us at support@mymaggies-tanks.com with your order number and the reason for your request.
  2. We will review your request and reply within 1 to 2 business days (Monday to Friday).
  3. If your request is approved, we will tell you whether the item needs to be returned. In most cases you do not need to send the item back; we may ask you to keep, donate or share it. When a return is needed, we will give you return instructions and the return address by email. Please do not send items back before you hear from us.

Refund method and timing

Approved refunds are issued to your original payment method. Once we process a refund, your bank or card issuer typically takes 5 to 10 business days to show it on your statement. Original shipping charges, if any, are refunded when the whole order is refunded or when the refund is due to our error.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us at support@mymaggies-tanks.com within 10 days of delivery with your order number and a clear photo of the problem. We will send a replacement or issue a full refund, at your choice. After 10 days, the item is still covered by the 90-Day Perfect Fit Guarantee above.

Lost packages

If your package is confirmed lost by the carrier, we will reship your order or refund you at no cost. Please contact us if your tracking has not updated for more than 10 business days.

Exceptions

  • Orders shipped to an incorrect address provided by the customer.
  • Packages marked as delivered by the carrier but reported as not received, where we are unable to confirm a delivery issue with the carrier. Please check with neighbors and your household and contact us right away.
  • Gift cards, if offered, are non-refundable.
  • Requests made after the 90-day period, except for damaged or defective items reported as described above.

Exchanges

If you ordered the wrong size, contact us and we will help you with an exchange or a refund, depending on availability.

Chargebacks

Please contact us first so we can resolve any issue quickly. We respond to every request. If a chargeback is filed, we will provide the information requested by the card issuer, including order, delivery and communication records.

Contact

Avora Brands LLC (doing business as Maggie's Tanks)
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
Email: support@mymaggies-tanks.com